The digital workforce or the digital employee can be viewed as a single or even many personal assistants. In this way, the digital colleagues do all the work that would normally have to be handled by a single person. Thus, an intelligent digital workforce complements a company’s existing workforce. As a result, many routine tasks can be automated, new services can be offered, and productivity and flexibility can be improved. The advantage for the existing employees is that they can once again take on more qualified tasks, and thus employee and customer satisfaction increases here as well.
Transparency and traceability are decisive factors, on the one hand for acceptance and on the other hand for internal as well as external compliance.